Privacy Policy

Introduction

Aberdeen Co ("we," "our," or "us") operates Hugo, an AI-powered personal assistant application available on web, iOS, and Android platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Hugo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Profile information you choose to add
• Authentication credentials (securely hashed)

User Content

To provide our AI assistant services, we collect and process:

• Tasks, events, goals, and habits you create
• Calendar entries and scheduling information
• Notes and text you enter into the app
• Conversations with the AI assistant

Voice Data

When you use voice input features:

• Audio recordings are processed to convert speech to text
• Voice data is transmitted securely to our AI processing services
• We do not permanently store raw audio recordings after processing
• Transcribed text may be retained as part of your conversation history

Automatically Collected Information

We automatically collect certain information when you use Hugo:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, interaction patterns, session duration)
• Log data (access times, pages viewed, app crashes, error reports)
• IP address and general location (country/region level)

Purchase Information

If you subscribe to Hugo Pro or Hugo Power:

• Transaction identifiers from Apple App Store or Google Play Store
• Subscription status and billing period
• We do not directly collect or store payment card information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI assistant services
• Process your voice inputs and generate AI responses
• Personalize your experience and provide contextual assistance
• Sync your data across devices
• Process subscriptions and manage your account
• Send important service notifications
• Detect and prevent fraud, abuse, and security issues
• Analyze usage patterns to improve our service
• Comply with legal obligations

Third-Party Services

We use trusted third-party services to operate Hugo:

AI Processing

Your conversations and voice inputs are processed using AI services from providers including OpenAI and Anthropic. These providers process data according to their respective privacy policies and data processing agreements.

Infrastructure & Authentication

We use Supabase for database hosting, authentication, and real-time features. Your data is stored securely with encryption at rest and in transit.

Error Monitoring

We use Sentry to monitor app performance and errors. This includes device information, error logs, and crash reports to help us identify and fix issues.

Payment Processing

Subscriptions are processed through the Apple App Store or Google Play Store. We use RevenueCat to manage subscription status. We do not have access to your payment card details.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us or using the account deletion feature in the app settings.

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities

To exercise these rights, please contact us at support@heyhugo.app.

Children's Privacy

Hugo is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@heyhugo.app, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through the app or via email.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: